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Terms & Privacy

Privacy Policy

This policy sets out how ECM Business Services Ltd uses and protects any information that you provide when you use this website.

1. What we collect

We may collect the following information:

  • Name and Job Title
  • Contact Information including email address
  • Demographic information, such as post code and location.
  • Other information relevant to customer surveys and/or offers.

2. What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

3. How we protect Your Data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Links To Other Websites

Our website may contain links to other websites that we believe may be of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should always exercise caution and look at the privacy statement applicable to the website in question.

6. Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you would like a copy of the information held on you please write to ECM Business Services, Victoria House, Abingdon, OX14 3LH, or email us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Terms And Conditions

ECM Business Services Ltd (ECM) is a Business to Business (B2B) Trading partner.

Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.

In the event that ECM, at its discretion, agrees to accept a return for credit of unwanted items, the goods must be returned with ECMs’ prior written agreement within 7 days of delivery. The goods must be unopened, with the manufacturers seal intact and in perfect re-saleable condition.

All goods returned in these circumstances will be subject to a handling fee of 25% of ECMs’ sale price for the goods, or £40, whichever is the greater.

To be eligible for return, your goods must be in the same condition as you received them. They must be in their original packaging and you must obtain an RMA before returning the items.

In addition, certain goods are deemed to be special order and non-returnable:

  • Software and Software Licensing
  • Services with a specified duration.

1. Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and the credit will be returned to your card or original payment method.

2. Exchanges

We only exchange items if they are defective. All of our products are covered by the standard manufacturers warranty and a replacement will be arranged on your behalf.

3. Shipping

The RMA email will specify the address to which the items should be returned.

You will be responsible for the shipping costs, and we recommend that the item is insured against loss or damage in transit.

Do not write directly on the manufacturer’s packaging.

Please include the Returns Material Authorisation number on the address label.

Any defacement of the manufacturer’s packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at ECMs’ sole discretion.

Any returned goods that are not faulty will be subject to a 30% restocking fee.

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